SPORTS QUESTIONS

Click here to locate your event and begin your order. We do not distribute paper order forms.

ROC THE PHOTO uses a prepay ordering system.  Our prepay ordering system has the best value and largest selection of products. In most cases we do not offer proofs before ordering.  You do not need an access code to order (access codes are only required for Second Sale events). Your satisfation is guaranteed. If you are not pleased we will refund your order.

You have until 11:00pm on picture day to order. Special print rates are only valid on prepay.  A Second Sale opportunity to order is available after picture day at increased prices.

• ROC THE PHOTO uses a prepay ordering system.  If you did not get a chance to order before picture day you can still order in our Second Sale system.  
• An access code is required to login and view your image. Images are live after the first round of pictures have been delivered (about 20-25 business days). For sports league access codes you will need to contact ROC THE PHOTO.  
• The options and products are limited in Second Sale and there is a price increase.  There are no packages offered in Second Sale.
• Please note, Second Sale orders are shipped directly from our lab and therefore we are not able to cancel or refund.  
• Please wait 8-10 days after shipping to receive your order.

For your child's safety, we do not publish images in a mass gallery.  You will need an individualized access code to view your child's image(s).  For sports leagues you will need to email us for access with the following information: 

Event:

Athlete Full Name:

Team:

Level:

Coach:

Please keep in mind it will take 3-6 days after we have processed the initial prepay orders to send the code and another 2-8 for the image to post to the website.

Email us!

We do not offer a proofing system, but your satisfaction is guaranteed on our photos.  If you are not satisfied you can return them for your money back. A “Second Sale” opportunity to order is available after picture day where viewing is available. However, special print rates and products are only valid on prepay. Access codes are required for Second Sale ordering and the event is up for 3 months.

For sports protraits, a makeup day may be requested by the league or sports director.  For sports leagues all makeups will be by appoinment only during 1 predetermined evening (usually 2-4 days after the original picture day) at our studio location.  Please call or email us for additional details on makeup day and to make an appointment.

For school sports pictures, makeup day will usually be during modified portraits.

Please note we are on a tight schedule and need to begin team image creation promptly.

Since all ordering is online, we only accept credit cards in our secure system. No payment will be taken on location. Please contact us if special arrangements need to be made.

Yes, you can place one order for multiple children in our online ordering system. Just add the first child's name and click "add" to add an additional child.

If sibling photos are available please use both children's first names in the "First Name" field. For example, First Name: "John & Sarah"

Please contact ROC THE PHOTO to see if sibling photos are available for your event.

If they are available, please be sure the athletes tell the photographer that they need their picture taken together. (We will not know who ordered on picture day.)

To order correctly use both children's first names in the "First Name" field. For example, First Name: "John & Sarah" If you are also ordering both children's individual portraits, you can add their sibling photo as if you were adding a third child to your order following the above format.

Yes, add the last “package” to your cart for $0.00 and you will be redirected to our “add on” menu.

Yes, retouching is available for purchase in the add-on items (this will include glass glare removal).

• You will receive an email within 20-25 business days with the link to download your image.
• You have 30 days to download your file. 
• No refunds are given after you have downloaded your image.
• Digital Download files are of just an individual portrait.  For safety reasons no team images are available for download.
• You will receive a release letter so you may print and post to social media.

Yes, one of our last add-on items is a ship to home option. Please expect your order in 25-30 business days after picture day.

No need, we will match your child’s name with your order.  Please keep a copy of your confirmation for your reference.

We do not have access to add to your order.  However, if prepay is still open you are more than welcome to create another order.

If you entered incorrect information in your order, please email us the correct information as soon as possible and we would be happy to assist you. 

Please note, Second Sale orders are shipped directly from our lab and therefore we are not able to cancel, refund, or change any part of the order.  

• The charge will show up as HHIH-ROC THE PHOTO.  
• You might see multiple charges on your credit card for the same amount as a hold until it clears. Please allow 2-6 days for it to resolve.
• If your credit card is declined, please make sure the billing zip code matches what you have entered.

Make sure you checked "send follow up emails on this event" when logging in to order. We promise not to fill your inbox with emails! We like to update you on when your order is on its way, a preview of your image, and last chance opportunities to order. 

In most case, your order will be delivered to the league to hand out unless your league has predetermined that all orders will be directly shipped home.  Or you have purchased ship to home when placing your order.