STUDIO POLICIES

ROC THE PHOTO

(Previously TJT Portraits & TJT Sports Photography)

ROC THE PHOTO is a subsidiary of TJT Photography, LLC

STUDIO PROCEDURES, POLICIES AND GENERAL INFORMATION

Life sometimes doesn’t flow exactly as we intend, which is why we have established these operating policies. 

The client is hereby specifically put on notice and is hereby notified and agrees that photography is not an exact science and that on certain occasions or in certain circumstances photographic materials may be proven defective. Client hereby agrees that in the case of any defect in materials, equipment, computers, electronic devices, chemicals, or procedures, the client specifically waives any claims for negligence, breach of warranty, mental harm, distress, or breach of contract. 

Cameras, cell phone cameras, and camcorders are not permitted in any session.

Your satisfaction is guaranteed. Although ROC THE PHOTO take’s the utmost care, we cannot be held responsible for circumstances beyond the photographer’s control such as clothing choices, stains, hairstyle, makeup, props, background choices, weather, etc. We will re-photograph free of charge only if your portraits are technically flawed. 

Images can be printed to look different than the original proof. Examples would be crop, color, and digital effects.

Due to the nature of their dimensions, 8x10 prints may be cropped in closer than the original proof.

If the client does not request a specific crop, the Studio will select the most appropriate crop for the image chosen.

Due to the very customized nature of our print products, orders cannot be cancelled, changed, or refunded after they have been sent to the lab.

If your school/event offers retakes, return the entire content of the package on retake day to be re-photographed. Retakes are available for things such as clothing choices, stains, hairstyle, makeup, props, background choices, weather, etc. We will re-photograph free of charge only if your portraits are technically flawed. Re-photographs for any other reason will incur a $10 re-photograph fee. 

Please contact ROC THE PHOTO to plan for your retake.  

ROC THE PHOTO accepts cash, money orders, certified checks, and personal checks. Credit cards are accepted online ONLY with prepaid website or 2nd chance page. New York State sales tax is added to photography services and all products sold. We cannot accept post-dated checks.

If you are sending payment by mail, please ensure that it is addressed to ROC THE PHOTO in Rochester, New York, and that your check or money order is made payable to ROC THE PHOTO.

Checks returned by the bank, for any reason, are subject to a returned check fee of $30.00.

Upon receipt of a returned check, ROC THE PHOTO will contact the issuer by letter to apprise them of the situation and discuss payment arrangements. Acceptable tender after a check has been returned is cash, money order, or certified check only.

 

Issuing a bad check is a crime under New York State Penal Law, Section 190.05. If convicted, the perpetrator may face imprisonment and a fine. After receipt of a third notice, under General Obligations Law, Section 11–104, the perpetrator could be sued. Damages will exceed the amount of the original product order.

Clients who have presented bad checks will be required to pay for any future services and/or product orders with cash, money order, or a certified bank check. No product will be delivered before receiving payment.

If a debt remains outstanding after three notices, it can be turned over to a collection agency. 

Digital files of individual sports or school portraits only. No teams will be sold.

Reproduction of any photograph without the written consent of ROC THE PHOTO is a violation of federal law.

We cannot guarantee digital file storage past 2 years of capture date. Digital files 5 years and older will be purged from storage. Please contact ROC THE PHOTO for the possibility of purchasing these digital files before they are purged.

Client may cancel agreement in writing up to 30 days prior to agreed upon scheduled picture day.

All sessions are made on a first-come, first-served basis. No date or time will be held without a retainer or written agreement.

ROC THE PHOTO holds full copyright on all photographs printed and images captured. Purchase of photographs does not include reproduction or publishing rights unless specified in the contract or agreement.

ROC THE PHOTO reserves the right to use any image captured for display, publication, or other purposes. Unless otherwise noted in the contract or agreement, permission is granted to use images and/or reproductions for display, publication, web, or other purposes. All files remain the exclusive intellectual property of ROC THE PHOTO.

The client hereby grants permission to the Studio/Photographer to sell images to any other interested family members unless instructed otherwise. Such instructions must be specific, in writing, and conveyed when the images are captured at the session appointment.

In no event shall ROC THE PHOTO, its affiliated companies, licensors, licensees or any of their directors, officers, employees, affiliates, successors or assigns or other representatives be liable for any breach of contract or agreement on behalf of ROC THE PHOTO. Any liability shall be limited to the amount of any consideration received by ROC THE PHOTO in payment of the contract price.

We reserve the right to update or modify these Policies and Procedures at any time and without prior notice. Your use of our services following any such change constitutes your agreement to follow and be bound by the Policies and Procedures as changed. For this reason, we encourage you to review our Policies and Procedures whenever you seek our services or use our website.